Privacy Policy
Last updated: 15 December 2025
This Privacy Policy explains how Fastenright (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or contact us. By using this website, you agree to the terms of this Privacy Policy.
1. Information we collect
We collect information that you provide to us directly, such as your name, company name, email address, telephone number, delivery details and any message you send through our contact or enquiry forms. If you place orders or open an account, we may also collect billing details, delivery details and basic order history. If you apply for a position, we may collect the information contained in your CV and application.
We also collect certain information automatically when you use our website, such as your IP address, browser type, device information and pages visited. This technical data helps us to secure and improve the website.
2. How we use your information
We use your information to respond to enquiries, prepare quotes, process and deliver orders and provide customer support. We use it to manage our relationship with you, keep necessary records and improve our products, services and website. Where you have given consent, we may send you updates or marketing communications, and you can withdraw this consent at any time.
3. Legal basis and compliance
We process personal information only where it is lawful to do so, including under the Protection of Personal Information Act (POPIA). This may be because we need to respond to your request or perform a contract with you, because we have a legitimate interest in running and protecting our business, because you have given consent or because the law requires us to keep certain records.
4. Data protection and security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or destruction. Access to your information is limited to people who need it for legitimate business purposes and who are required to keep it confidential. No system can be guaranteed 100% secure, but we work to keep your information safe.
5. Cookies and analytics
Our website may use cookies and similar technologies to help it function correctly, remember certain preferences and gather simple usage statistics. You can change your browser settings to block or delete cookies, but some parts of the website may not work correctly if cookies are disabled. For more detail, please see our Cookie Policy.
6. Sharing of information
We do not sell or rent your personal information. We may share your information with trusted third parties who help us deliver our services, such as couriers, IT and hosting providers and professional advisers. We may also share information where we are required to do so by law or where it is necessary to protect our rights, property or safety or that of others. These third parties are expected to protect your information and use it only for the purposes for which it was shared.
7. International transfers
Some of our service providers or their systems may be located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure that it is protected to a standard that is comparable to the protection required under POPIA and other applicable laws.
8. Data retention
We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy or as required by law, regulation or contractual obligations. After this, information is securely deleted or anonymised where practical.
9. Your rights
Subject to POPIA and other applicable laws, you may have the right to access the personal information we hold about you, to request corrections to inaccurate or incomplete data, to object to certain types of processing, to withdraw consent where processing is based on consent and to opt out of direct marketing at any time. To exercise these rights, please contact us using the details below.
10. Third-party websites
Our website may contain links to websites that are not operated by Fastenright. We are not responsible for the content or privacy practices of those third-party sites and recommend that you read their privacy policies before providing any personal information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or the law. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after any changes are posted will be treated as acceptance of those changes.
12. Contact us
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:
Fastenright
Email: info@fastenright.co.za
Telephone: +27 21 534 9095